Returns and Product Warranty
Product Warranties:
Most golf equipment and clubs listed in our store are covered by a manufacturer's warranty and come with verifiable serial numbers.
All original (unaltered/unmodified by customers) clubs sold from Japanese manufacturers are guaranteed and warrantied from any manufacturer defects (length of warranty varies between manufacturers). Our items are shipped directly from Japan or our USA office and are thoroughly inspected before heading out to customers.
Returns & Refunds:
Order cancellation: We have no problem in issuing you a full refund as long the item(s) has not yet been shipped. (This does not apply to custom golf clubs or any special orders.) If your order reached the shipping department, we will try our best to cancel it before shipping. Since we we strive for quick delivery please understand that there may be times we are unable to confirm the cancellation.
* Some banks charge a % fee to convert the funds back into their currency. We refund your payment in full so we are not responsible for any discrepancies in the amount your bank takes as the fee.
Returns & Refunds: Your complete satisfaction is very important to us. However, due to the fact that the golf items purchased are sent from overseas with multiple handlers, it is very difficult for us to provide you with a 100% money back guarantee.
Any shipment that is denied or returned to us as unclaimed will be considered a RETURN. If it is a non-refundable order (such as orders with custom specifications / special orders / made to order items, etc.), the payment cannot be refunded and customer will need to pay the shipping costs to re-ship it. ** Any and all fees, duties, or return shipping is the customers responsibitliy, if the shipment is denied, refused, or left unclaimed.
Returns must take place within 30 days of delivery. Any items you wish to return must be in the exact condition you received it in with all plastic wraps 100% intact, as well as, all labels and bar codes still in place.
Restocking fee for returned items: A full inspection of the club returned must be done before you will receive a refund for the price of the product(s) minus a 15% restocking fee.
Shipping costs are non-refundable: Return shipping is the customer's responsibility.
FREE Shipping method: For orders placed with FREE Shipping method. If returned, the actually shipping fee will be deducted from the refund.
Return processing takes 1-2 weeks after the item is received for inspection. After inspection we will notify you by email confirming the refund on your account.
EXCLUSIONS: Refunds are NOT available on special orders, custom club or orders with custom specifications. We suggest you make sure the item desired is exactly what you want to avoid refunds. If there is a discrepancy in the specifications ordered, you may ship the club back to us to check it within 15 days. If the customer was mistaken and the specifications are correct, return shipping and any other expenses to receive the item is the customer's responsibility and is required to be paid before shipping the item back. Please understand this is regarding ALL Tour Spec Golf and Golf to Impress, Inc sales.
Golf Shoes and apparel/clothing are considered a custom order and cannot be exchanged or refunded. They are ordered specifically for the customer. Customers should ensure they know what size they are before ordering. If you need advice about size, please don't hesitate to email us.
If you still have questions, please visit our contact page below:
http://www.tourspecgolf.com/contact
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